ORDER
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Can I add an item or change my order once it has been processed?
Once an order has been placed and finalised on our website, we’re unable to amend your order under any circumstances. Unfortunately, we are not liable for changes to orders once they have been placed. We don’t guarantee change requests can be fulfilled and we are unable to replace items once they... -
Although we try to assist our customers as much as we can, unfortunately, once an order has been processed we cannot. If you don’t require this order, you are eligible for store credit only.
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Can I change the address on my order after processing?
MAISON de SABRÉ is not accountable for an incorrect address being entered on your order. Please contact us immediately at info@maisondesabre.com. Please note we are unable to make any changes once your order has been picked, packed, or dispatched. Please note if you contact us outside of busines... -
How do I take care of the leather?
To keep your premium leather goods looking fresh, here are some general guidelines on how to care for your products. Note that any damage or faults caused by not following these guidelines will not be covered by any MAISON de SABRÉ warranty: Avoid abrasion against rough surfaces such as denim an... -
How long does the personalisation last?
Just as it is important to take care of the product in order to preserve the original appearance of the leather, the personalisation/monogramming is also affected by how it is used. In general terms, the embossing should last for at least three months and up to several months. It is different dep... -
How many letters can I have monogrammed?
Maximum 4 characters with only English letters, numbers and the symbols: # . & and ♡ on most products apart from the AirPods and mini tote. -
I changed my mind and wanted a different colour. Can I return this?
Under no circumstances will monogrammed or customised products be accepted for return due to a change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture. -
I have received the incorrect product, what do I do?
In the rare instance, you believe you have been sent the incorrect item please email photos of the front and back of your items to info@maisondesabre.com. Please know MAISON de SABRÉ is not liable for incorrectly ordered products. We are unable to replace these unless it is a fault made by our w... -
I purchased a product at your David Jones store. Am I entitled to the same returns policy?
Each stockist has their returns policy, please contact the stockist directly for this information before making a purchase. -
The leather has changed color, why?
Our products are crafted from premium full-grain cowhide known for its exceptional strength, hand feel, and durability, our products are made from the highest quality of leather available globally. Whilst leather is a resistant material it is nevertheless subject to wear and tear by external fact... -
The monogramming is incorrect, what do I do?
In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@maisondesabre.com. -
When purchasing a product on ‘pre-order’ you are reserving the product for when it is dispatched from our Distribution Center at a later date. Shipping details for all products on ‘pre-order’ will show in your cart and confirmation email, however, in the event of supply delays the time frame can...
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What if I receive a faulty item?
MAISON de SABRÉ needs to be notified straight away if you receive an item with a fault. When you receive your order, please have this inspected right away via info@maisondesabre.com. Please note photos must be provided for all faulty items to be assessed. It is at the discretion of one of our d...