ORDER
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Once an order has been confirmed and finalized on our website, we are unable to cancel or issue refunds. For further assistance, please reach out to our Customer Experience Team at contact@maisondesabre.com. For more information, please refer to our T&Cs.
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Can I change my order after it has been placed?
Once an order has been processed, we are unable to make any modifications, including changes to delivery details, payment methods, or personalization requests. To ensure a smooth experience, please double-check all details before finalizing your purchase. If your order cannot be processed due to... -
How can I qualify to receive a complimentary gift with my purchase?
We’re delighted to offer a complimentary gift with your purchase! To ensure you receive your exclusive gift, follow these steps: Meet the Minimum Order Amount: Your order’s total value, before shipping, must be at least $250 to unlock this special offer. Be Mindful of the Promotion Period: Our g... -
I received an incorrect item—what should I do?
In the rare event that you receive an item different from your order, we will arrange a replacement at no additional cost. If the item you originally ordered is out of stock, you may be offered a store credit. To initiate a resolution, please contact our Customer Experience Team at contact@maiso... -
I was not able to add the gift with purchase item during my order. Can I still receive it?
We apologize for any inconvenience you experienced while trying to add your gift with purchase. Unfortunately, once an order has been placed and processed, we are unable to modify it. However, if your order met all promotion requirements, including the minimum purchase amount and was placed with... -
My monogramming is incorrect—what should I do?
In the rare instance that your monogram is incorrect, please contact us at contact@maisondesabre.com with your order number and clear photos of the issue. Our Customer Experience Team will promptly assist you in resolving the matter.