HOW CAN WE HELP?

• Can I cancel an order?
• Can I change my order after it has been placed?
• How can I qualify to receive a complimentary gift with my purchase?
• I received an incorrect item—what should I do?
• I was not able to add the gift with purchase item during my order. Can I still receive it?
• My monogramming is incorrect—what should I do?

• Can I make a return if I have paid with Afterpay?
• How do I apply a discount code to my order?
• I purchased an item that is now on sale. Can I get a price adjustment?
• My payment is not going through—what should I do?
• What payment methods do you accept?
• Why isn’t my discount code working?

• Can my monogram be in a different language?
• How do I make a warranty claim?
• How do I take care of the leather?
• How many characters can I choose for personalisation?
• I am not satisfied with my product—what should I do?
• Is there a warranty for monogrammed products?
• The leather has changed color, why?

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• Can I return a product purchased on sale or with a discount?
• I changed my mind and wanted a different colour. Can I return this?
• What is your return policy?