To submit a warranty claim, your purchase must have been made through our official website. Please follow these steps:
Prepare your claim
- Locate your proof of purchase (order confirmation or receipt).
- Capture clear photos of the manufacturing defect.
Submit your claim
- Email our Customer Experience Team at contact@maisondesabre.com with your order number, a description of the issue, and supporting images.
Claim review & resolution
- If your claim is approved, we will offer either a replacement or a store credit. Refunds are not provided for warranty claims.
- The warranty period starts from the original date of purchase.
Our warranty operates in accordance with applicable consumer protection laws. If you have any concerns, please reach out, and our team will be happy to assist.
Nov 17, 2025