PRODUCT
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Can my monogram be in a different language?
At the moment, only select styles can be monogrammed, and our current personalisation options support English alphanumeric characters only. -
How do I make a warranty claim?
To submit a warranty claim, your purchase must have been made through our official website. Please follow these steps: Prepare your claim Locate your proof of purchase (order confirmation or receipt). Capture clear photos of the manufacturing defect. Submit your claim Email our Customer Experi... -
How do I take care of the leather?
To keep your premium leather pieces looking their best, follow these care guidelines. Please note that damage caused by improper care is not covered under the MAISON de SABRÉ warranty: Cleaning Use a soft brush to regularly remove dirt and dust from the surface. Once every few months, use a mic... -
How many characters can I choose for personalisation?
You may select up to five characters, which can include a combination of English letters, numbers, and select symbols. Please note that character limits may vary by product. To explore available symbols and customization options, visit the product page and select "Personalize". -
I am not satisfied with my product—what should I do?
Every MAISON de SABRÉ piece undergoes rigorous quality checks before dispatch to ensure it meets our exacting standards. If you are dissatisfied with your product, please get in touch with our Customer Experience Team at contact@maisondesabre.com, including: A detailed description of your conce... -
Is there a warranty for monogrammed products?
As each personalized product is meticulously finished by hand, slight variations may occur. MAISON de SABRÉ does not offer a warranty on monogramming. However, if the stamping does not meet our exacting quality standards, we will gladly offer a replacement. Please contact our Customer Experience... -
The leather has changed color, why?
Our pieces are crafted from premium full-grain cowhide, celebrated for its strength, buttery hand feel, and long-lasting performance. It’s the highest grade of leather available globally, and it’s chosen for its ability to elevate both form and function. While full-grain leather is exceptionally... -
What are your products made from?
Our leather collection is crafted from luxury, responsibly sourced leather, certified by the Leather Working Group (LWG), and processed using the DriTan™ method to minimize waste and preserve its natural beauty. For more details, visit our Materials page. -
Across our entire range, we stamp the monogram in gold or silver foil. Please know that ALL MAISON de SABRÉ logos will remain in gold foil even when the silver foil has been selected.
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LWG stands for Leather Working Group, a globally recognized, not-for-profit organization dedicated to promoting responsible practices in the leather industry. LWG certification ensures that leather manufacturers meet stringent environmental, social, and governance (ESG) standards across the entir...
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MAISON de SABRÉ offers a 12-month warranty covering manufacturing defects and workmanship faults. This ensures that your product meets our highest standards of craftsmanship and quality. What’s covered? Structural defects in stitching or assembly Hardware malfunctions (zippers, clasps, or closu...