I received an incorrect item—what should I do?

In the rare event that you receive an item different from your order, we will arrange a replacement at no additional cost. If the item you originally ordered is out of stock, you may be offered a store credit.

To initiate a resolution, please contact our Customer Experience Team at contact@maisondesabre.com, including your order number and clear images of the incorrect item.

Please note: We are unable to take responsibility for incorrectly placed orders. All orders are fulfilled based on the details provided at checkout, so we encourage you to carefully review your selections before finalizing your purchase.

For more information, please refer to our T&C's.