We apologize for any inconvenience you experienced while trying to add your gift with purchase. Unfortunately, once an order has been placed and processed, we are unable to modify it.
However, if your order met all promotion requirements, including the minimum purchase amount and was placed within the promotion period, but you encountered technical issues while attempting to add the gift, please reach out to our Customer Experience Team for assistance.
To help resolve the issue efficiently, kindly provide:
- A screenshot of the error encountered during checkout.
- Your order number for verification.
Our team is committed to ensuring that you receive your gift if your order qualifies. Your satisfaction is our priority, and we are dedicated to delivering an exceptional MAISON de SABRÉ experience.
Contact: contact@maisondesabre.com
Nov 17, 2025