PAYMENT

  • Can I make a return if I have paid with Afterpay?

    Full-priced goods purchased via Afterpay are still eligible for a credit note or an exchange, however, your original payment schedule with Afterpay will continue until payments are completed. Visit the Afterpay site here for their terms & conditions. If you are exchanging for a more expensiv...

  • Does MAISON de SABRÉ offer refunds?

    MAISON de SABRÉ does not refund, return or exchange monogrammed on customised products unless the item is faulty. We can offer a return for ONLY non-monogrammed items within 14 days of receiving your order. Please ensure you send through photos of your item to our Client Services team, who will ...

  • Do you have AfterPay?

    AfterPay is available to Australian and US customers only. With AfterPay you can pay for your order interest-free and pay nothing upfront. Payments will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks and you will receive your order immedia...

  • How do I use my store credit?

    Once your return is received please allow between 24 - 72 hours for your store credit to be processed. You will be issued with your store credit via email containing a code which you can simply copy and paste at the checkout page. This code can be used many times until your amount is fully rede...

  • If I am eligible for a refund how long should I wait and how is my refund processed?

    Refunds are processed via the same method of payment used to make your purchase. Once processed please allow up to 3 - 5 business days for this to appear in your account. If you purchased using store credit, this will go back to the original store credit code. Please keep a record of this. This ...

  • What if my order presents a risk of fraud?

    Any order that presents a risk of fraud, may be subject to a held order until identity is verified. To verify a payment's authenticity, we will ask for proof of identity. These are the requirements for proving identity when requested: Send 2 copies of photo ID for the cardholder (passport, driv...

  • What payment methods do you offer?

    We currently accept American Express, Apple Pay, MasterCard, PayPal, and Visa.