HOW CAN WE HELP?

• Can I add an item or change my order once it has been processed?
• Can I cancel an order?
• Can I change the address on my order after processing?
• How do I take care of the leather?
• How long does the personalisation last?
• How many letters can I have monogrammed?
• I changed my mind and wanted a different colour. Can I return this?

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• Can I make a return if I have paid with Afterpay?
• Does MAISON de SABRÉ offer refunds?
• Do you have AfterPay?
• How do I use my store credit?
• If I am eligible for a refund how long should I wait and how is my refund processed?
• What if my order presents a risk of fraud?
• What payment methods do you offer?

• Can I choose any word to monogram?
• Can my monogram be in a different language?
• Caring for your leather
• Do you have a warranty?
• Do you monogram emojis?
• What colour is the monogram?
• What leather do you use?

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• How long will my order take to arrive?
• My order is a return to sender. What should I do?
• Where do you ship to?